Everything you need to know about your Pokki account, games, deposits, withdrawals, and more. If you cannot find your answer here, reach out to our support team directly.
We built Pokki to be straightforward. Here is what makes the platform easy to use for players across Bangladesh.
Creating a Pokki account takes less than two minutes. You only need a phone number and a password. No complicated forms, no long verification queues — just register and you are ready to play.
Pokki supports bKash, Nagad, and Rocket. Deposits are instant and withdrawals are processed quickly — usually within minutes. Your money moves when you need it to, without unnecessary delays.
Your account data and transaction history are protected. Pokki uses encrypted connections for all account activity. We do not share your personal information with third parties without your consent.
Every part of Pokki — account management, deposits, games, and withdrawals — works smoothly on a smartphone. Download the Pokki app for the best mobile experience, or play directly in your browser.
Active players receive voucher codes that add free credit to their balance. Check the Voucher page regularly. Bonus credit can be used across all Pokki games with no complicated wagering conditions.
If you have a question that is not covered in this FAQ, our support team is available around the clock. Reach us by email and we will get back to you as quickly as possible — usually within a few hours.
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Go to the Register page, enter your phone number, choose a password, and verify your number with the code sent to your phone. The whole process takes under two minutes. Once your account is active, you can make a deposit and start playing immediately.
You must be at least 18 years old to register and play on Pokki. Age verification is required during the registration process. Any account found to belong to an underage player will be closed immediately and any balance will be returned.
On the Login page, tap the "Forgot Password" link. Enter the phone number linked to your account and you will receive a reset code by SMS. Enter the code, set a new password, and you are back in. If you do not receive the SMS within a few minutes, contact our support team at [email protected].
No. Each player is allowed one account only. Duplicate accounts are against Pokki's terms and conditions. If multiple accounts are detected under the same identity, all accounts may be suspended and balances forfeited. If you have trouble accessing your existing account, contact support rather than creating a new one.
To update your registered phone number or other personal details, contact our support team at [email protected]. For security reasons, changes to core account details require identity verification before they are processed.
If you want to close your account, email [email protected] with your request. Any remaining balance will be returned to your registered mobile banking number before the account is closed. If you are closing your account due to concerns about your gaming habits, please visit our Responsible Gaming page first — we have tools that may help.
Pokki currently accepts the following mobile banking methods for both deposits and withdrawals:
All three methods support instant deposits. Withdrawals are typically processed within minutes.
The minimum deposit on Pokki is ৳50. There is no maximum deposit limit for standard accounts. If you are depositing a large amount for the first time, our team may contact you for a routine verification check.
Most withdrawals are processed instantly and arrive in your bKash, Nagad, or Rocket account within a few minutes. During peak hours or if your account requires a routine check, it may take up to 15 minutes. If your withdrawal has not arrived after 30 minutes, contact support with your transaction reference number.
Yes. The minimum withdrawal amount is ৳100. This is to cover the processing fees associated with mobile banking transfers. There is no maximum withdrawal limit for verified accounts.
First, check that the transaction was completed successfully on your bKash, Nagad, or Rocket app. If the payment went through but your Pokki balance has not updated after 10 minutes, email [email protected] with your transaction ID and the amount. Our team will investigate and credit your account manually if needed.
Pokki does not charge any fees on deposits. For withdrawals, a small processing fee may apply depending on the amount and the mobile banking provider. Any applicable fees are shown clearly before you confirm your withdrawal request.
Pokki currently offers six games across four different formats:
Yes. All Pokki game results are generated by a certified random number system. There is no way to predict or manipulate outcomes in advance. Every draw, flip, and tile reveal is completely independent of previous results. Pokki is committed to transparent and fair gameplay for all players.
Yes. Your Pokki balance is shared across all games. You can switch between games freely at any time and your balance updates in real time. There is no need to transfer funds between games.
Yes. All Pokki games run continuously, 24 hours a day, 7 days a week. There are no scheduled breaks during normal operation. You can play at any time that suits you.
Monster Mine presents you with a grid of hidden tiles. Some tiles contain gems that increase your multiplier; others contain monsters that end the round. You reveal tiles one at a time and decide when to cash out. The more tiles you reveal safely, the higher your multiplier — but the risk increases with each tile. Cash out before hitting a monster to keep your winnings.
Voucher codes add free credit to your Pokki balance. Once applied, the credit can be used across any game on the platform. Check the Voucher page for the latest active codes. Voucher credit is subject to the terms listed on that page.
Yes. The Pokki app is available for both Android and iOS. Visit the App page to download it. The app offers a smoother mobile experience than the browser version, with faster load times, push notifications for game results, and easier access to your account.
No. You can play all Pokki games directly in your mobile or desktop browser without downloading anything. The browser version is fully functional. The app is optional but recommended for the best mobile experience.
If the Pokki app is not installing, check that you have enabled installation from unknown sources in your Android settings. Go to Settings → Security → Unknown Sources and toggle it on. Then try downloading and installing the app again from the App page. If the issue continues, contact support.
The Pokki app is optimised for low data usage. It uses significantly less data than the browser version. Most game sessions use only a few megabytes of data, making it practical to play on a standard mobile data plan without worrying about your usage.
Yes. The Pokki app sends push notifications for game round results, new voucher codes, and important account updates. You can manage your notification preferences inside the app settings at any time.
Yes. Pokki provides several responsible gaming tools including deposit limits, session time reminders, and self-exclusion options. You can access these through your account settings or by contacting support. Visit the Responsible Gaming page for full details on all available tools.
You can request a deposit limit by contacting our support team at [email protected]. Tell us the daily, weekly, or monthly limit you want to set and we will apply it to your account. Limits take effect immediately and can only be increased after a cooling-off period.
Self-exclusion allows you to block access to your Pokki account for a set period — from 30 days up to permanent exclusion. During this time you will not be able to log in, deposit, or play. To apply self-exclusion, email [email protected] with your request and the duration. It is applied within 24 hours.
If you are concerned about your gaming habits, please visit our Responsible Gaming page for guidance, self-assessment tools, and links to support resources. You can also contact our support team directly — we will help you set up the right account restrictions and point you toward professional help if needed. You are not alone and reaching out is the right step.
Your Pokki account is personal and should not be shared with anyone else. If you believe someone else has access to your account, change your password immediately and contact support. We can add additional security measures to your account to prevent unauthorised access.
If you could not find the answer you were looking for in the Pokki FAQ above, our support team is available around the clock. Send us an email and we will get back to you as quickly as possible.
Email SupportAverage response time: under 3 hours
Pokki is an online gaming platform built for players in Bangladesh. The platform offers six games — Keno, Double Fortune, Kalaka Bingo, West Hunter Bingo, Monster Mine, and Coin — all designed to be fast, fair, and easy to play on a smartphone. Every game on Pokki uses a certified random number system, which means results are completely unpredictable and cannot be influenced by anyone, including Pokki itself.
One of the most common questions new players ask is how to get started. The answer is simple: go to the Register page, create your account with a phone number and password, make a deposit via bKash, Nagad, or Rocket, and choose a game. The whole process from registration to your first game takes less than five minutes. There is no complicated verification process for standard accounts, and you do not need to provide any documents to start playing.
Pokki is designed around the way people in Bangladesh actually use their phones. Mobile banking is the primary payment method because it is what most players already use every day. Deposits are instant and withdrawals are processed quickly — usually within minutes. There are no bank transfers, no waiting days for your money, and no hidden fees that eat into your winnings.
The six Pokki games cover a range of formats and play styles. Keno is the most popular game on the platform and works like a lottery draw — you pick numbers, the system draws a random selection, and you win based on how many match. Rounds run continuously so there is always a draw happening. Double Fortune works on a similar principle but gives you two draw opportunities per round, which effectively doubles your chances of winning something.
The two bingo games — Kalaka Bingo and West Hunter Bingo — follow the classic bingo format where numbers are called one by one and you mark them off your card. Both games run on a continuous schedule and multiple players compete in the same round. West Hunter Bingo adds a themed adventure layer with different winning patterns and a competitive prize pool structure that rewards the fastest card completions.
Coin is the fastest game on Pokki. You predict heads or tails and the result is instant. It is the best option when you want a quick result without any complexity. Monster Mine is the most strategic game — you reveal tiles on a grid, collecting gems that increase your multiplier while trying to avoid monsters that end the round. The decision of when to cash out is entirely yours, which makes it the only Pokki game where your choices directly affect the outcome.
Active Pokki players receive access to voucher codes that add free credit to their account balance. These codes are published regularly on the Voucher page and are available to all registered players. Voucher credit can be used across any game on the platform. There are no complicated wagering requirements — the credit is added to your balance and you can use it however you like within the terms listed on the voucher page.
The best way to make sure you never miss a voucher is to download the Pokki app and enable push notifications. The app sends alerts whenever a new voucher code is published, so you can claim it before it expires. Voucher codes are time-limited and some are only available to specific player groups, so checking regularly is worth it.
All Pokki games involve real money and real risk. Pokki takes responsible gaming seriously and provides tools to help players stay in control. You can set deposit limits, use session time reminders, or apply self-exclusion if you need a break. These tools are available to all players and can be activated by contacting support or through your account settings.
The most important thing to remember is that gaming should be entertainment, not a way to make money or solve financial problems. Set a budget before you start, stick to it, and stop when you reach your limit. If you ever feel like your gaming is getting out of hand, visit the Responsible Gaming page for guidance and support resources. Pokki's support team is also available around the clock if you need to talk to someone directly.
Pokki is strictly for players aged 18 and above. Age verification is required during registration and any account found to belong to an underage player will be closed immediately. If you know someone underage who is trying to access Pokki, please report it to our support team.
If your question is not covered in this Pokki FAQ, email us at [email protected]. We respond to all queries within a few hours and are available 24 hours a day, 7 days a week.