Your personal data belongs to you. This policy explains exactly what Pokki collects, why we collect it, how we use it, and what rights you have over your own information.
Six things every Pokki player should know about how their data is handled before reading the full policy below.
Pokki does not sell, rent, or trade your personal information to any third party for marketing purposes. The data you provide when registering or playing on Pokki stays within the Pokki platform and is used only for the purposes described in this policy.
All data transmitted between your device and Pokki's servers is protected using TLS encryption. Your payment details, account credentials, and personal information are stored using industry-standard encryption protocols. We do not store raw card numbers or full payment credentials on our servers.
Pokki players have the right to access, correct, and request deletion of their personal data at any time. You can submit a data request through Pokki support and we will respond within 30 days. Closing your account does not automatically delete your data — you must submit a separate deletion request if required.
Pokki will only send you promotional emails, SMS messages, or in-app notifications if you have explicitly opted in to receive them. You can withdraw your marketing consent at any time from your account settings or by contacting support. Withdrawing consent does not affect your ability to use the platform.
Pokki shares data with third parties only where strictly necessary — for example, with payment processors to complete transactions, or with identity verification providers to meet KYC requirements. All third-party partners are contractually bound to handle your data securely and only for the specified purpose.
Pokki retains your personal data only for as long as necessary to provide the service and meet legal obligations. Transaction records are kept for a minimum of five years to comply with financial regulations. After the retention period expires, your data is securely deleted or anonymised.
Pokki is an online gaming platform operating at pokki.vip, offering bingo, keno, and number-draw games to players in Bangladesh. When this policy refers to "Pokki", "we", "us", or "our", it means the Pokki platform and the team responsible for operating it.
Pokki acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully and transparently.
If you have any questions about this Privacy Policy or how Pokki handles your data, you can reach us at [email protected] at any time.
Pokki collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third parties where necessary for verification or payment processing.
In some cases Pokki receives data about you from third-party sources. This includes identity verification results from our KYC provider, fraud-risk signals from our payment processor, and device-reputation data from our security partners. We use this data solely to protect your account and comply with our legal obligations.
Pokki uses your personal data for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected.
| Purpose | Data Used |
|---|---|
| Creating and managing your Pokki account | Name, email, phone, date of birth |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Verifying your identity (KYC) | ID documents, address, date of birth |
| Preventing fraud and money laundering | IP address, device data, transaction patterns |
| Providing customer support | Account details, support correspondence |
| Sending service notifications | Email address, phone number |
| Sending marketing communications (opt-in only) | Email address, phone number, game preferences |
| Improving the Pokki platform | Anonymised usage and session data |
| Complying with legal and regulatory obligations | All categories as required by law |
Pokki will never use your data to make fully automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review.
Every time Pokki processes your personal data, we do so on one of the following legal grounds:
Pokki does not sell your personal data. We share it only in the limited circumstances described below, and only with parties who are contractually required to handle it securely.
To process your deposits and withdrawals, Pokki shares the minimum necessary payment information with our payment partners, including bKash, Nagad, and Rocket. These providers operate under their own privacy policies and are independently regulated.
Pokki uses a third-party KYC provider to verify the identity documents you submit. This provider receives your ID document images and personal details solely for the purpose of verification. Results are returned to Pokki and the raw documents are not retained by Pokki beyond the verification process.
Pokki works with security partners to detect and prevent fraudulent activity on the platform. These partners may receive device fingerprint data, IP addresses, and behavioural signals. No personally identifiable information beyond what is strictly necessary is shared for this purpose.
Pokki may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so. We will notify you of any such disclosure where we are legally permitted to do so.
Pokki uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences, and understand how players use the site so we can improve it.
These cookies are required for the Pokki platform to function. They manage your login session, maintain your account state between pages, and protect against cross-site request forgery. You cannot opt out of essential cookies while using the platform.
Pokki uses anonymised analytics data to understand which pages are most visited, how long players spend on each section, and where technical issues occur. This data is aggregated and cannot be used to identify individual players. You can opt out of analytics cookies from your account settings.
These cookies remember your language preference, display settings, and other personalisation choices so you don't have to reset them every time you visit Pokki. They are optional and can be cleared from your browser at any time.
Pokki takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or disclosure.
Despite these measures, no online platform can guarantee absolute security. If you suspect your Pokki account has been compromised, change your password immediately and contact support. Pokki will investigate and take appropriate action within 24 hours.
Pokki retains your personal data for as long as your account is active and for a defined period after account closure, as required by law and legitimate business needs.
| Data Type | Retention Period |
|---|---|
| Account registration details | Duration of account + 5 years after closure |
| Transaction and payment records | Minimum 5 years (regulatory requirement) |
| KYC identity documents | 5 years from submission date |
| Game activity and bet history | 3 years from date of activity |
| Support correspondence | 2 years from last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Analytics data (anonymised) | 26 months rolling |
After the applicable retention period, your data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked back to you.
As a Pokki player, you have the following rights over your personal data. To exercise any of these rights, contact Pokki support at [email protected]. We will respond within 30 days.
Pokki is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use the Pokki platform.
If Pokki becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Pokki, please contact us at [email protected] so we can investigate promptly.
Pokki may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "last updated" date at the top of this page.
For significant changes that affect how we use your data, Pokki will notify active players by email or in-platform notification at least 7 days before the changes take effect. We encourage you to review this policy periodically so you are always aware of how your data is being handled.
Your continued use of the Pokki platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may close your account by contacting support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Pokki handles your personal data, please get in touch through any of the following channels:
Pokki aims to respond to all privacy-related enquiries within 5 business days. For data deletion or access requests, please allow up to 30 days for a full response.